Privacy Policy

1. Data Controller

ivorlinems is the data controller responsible for your personal information. You can contact us regarding data protection matters at:

Email: [email protected]

Address: 15 Stamford Road, #05-09, Singapore 178906

2. Information We Collect

2.1 Personal Information You Provide

When you make a booking or inquiry, we collect:

• Full name
• Email address
• Phone number
• Physical address
• Driver's license information
• Payment details (processed by secure third-party providers)
• Rental preferences and requirements

2.2 Information Collected Automatically

When you visit our website, we may collect:

• IP address and device information
• Browser type and version
• Pages visited and time spent
• Referring website addresses
• Cookie data (see our Cookie Policy for details)

3. How We Use Your Information

We process your personal data for the following purposes:

3.1 Service Delivery

• Processing and managing your vehicle rental bookings
• Coordinating vehicle delivery and collection
• Communicating about your rental status and arrangements
• Providing customer support and assistance
• Processing payments and handling billing

3.2 Business Operations

• Verifying driver eligibility and credentials
• Maintaining rental history and client preferences
• Managing fleet operations and vehicle allocation
• Handling insurance claims if necessary

3.3 Communication and Marketing

• Sending booking confirmations and rental updates
• Providing information about fleet additions (Penthouse Level clients)
• Responding to inquiries and requests
• Sending relevant service updates (with your consent)

3.4 Legal Compliance

• Complying with Singapore's Personal Data Protection Act
• Responding to legal requests and preventing fraud
• Maintaining records as required by law

4. Legal Basis for Processing

We process your data based on:

• Contract performance: Processing necessary to fulfill our rental agreement with you
• Consent: Marketing communications and optional services
• Legitimate interests: Business operations, fraud prevention, and service improvement
• Legal obligations: Compliance with applicable laws and regulations

5. Data Sharing and Third Parties

We may share your information with:

5.1 Service Providers

• Payment processors for secure transaction handling
• Insurance providers for coverage verification
• Vehicle maintenance and service centers
• IT service providers for hosting and infrastructure

5.2 Legal Requirements

We may disclose information when required by law, court order, or government request, or to protect our legal rights and prevent fraud.

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

6. Data Security

We implement appropriate technical and organizational measures to protect your data:

• Encryption of data in transit and at rest
• Secure server infrastructure with regular updates
• Access controls limiting employee access to necessary data only
• Regular security audits and vulnerability assessments
• Staff training on data protection responsibilities

In the event of a data breach affecting your personal information, we will notify you and relevant authorities as required by Singapore law.

7. Data Retention

We retain your personal data for:

• Booking information: 7 years (for tax and legal purposes)
• Rental history: Duration of client relationship plus 3 years
• Marketing communications: Until you withdraw consent
• Website analytics: 26 months

After retention periods expire, we securely delete or anonymize your data.

8. Your Rights

Under Singapore's Personal Data Protection Act, you have the right to:

• Access: Request copies of your personal data
• Correction: Request correction of inaccurate or incomplete data
• Withdrawal of consent: Withdraw consent for processing (where consent is the legal basis)
• Data portability: Receive your data in a structured format
• Objection: Object to processing for direct marketing purposes

To exercise these rights, contact us at [email protected]. We will respond within 30 days.

You also have the right to lodge a complaint with the Personal Data Protection Commission Singapore if you believe we have not handled your data appropriately.

9. Cookies and Tracking

We use cookies and similar technologies to enhance your website experience. For detailed information about our cookie practices, please see our Cookie Policy.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

11. Children's Privacy

Our services are not directed to individuals under 21 years of age. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected such information, please contact us immediately.

12. International Data Transfers

Your personal data is primarily stored and processed in Singapore. If we transfer data outside Singapore, we ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

13. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Material changes will be communicated through:

• Email notification to registered clients
• Prominent notice on our website
• Updated "Last Updated" date at the top of this policy

Continued use of our services after changes constitutes acceptance of the updated policy.

14. Contact Us

For questions about this Privacy Policy or our data practices, please contact: